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How to order

Terms and conditions on how to order our bali handcrafts product
1. Order

  • It is very easy to make an order.
  • Browse our website, feel free to choose the product that you interested in.
  • Email us with your purchase order Form – Please contact us for the Wholesale Pricelist form.
  • All order must be written.

2. Payment Method

  • We accept payment by TT (Telegraphic Transfer) to our Bank Account, Western Union or MoneyGram.
  • We require 50% Deposit payment, from the total order amount at the time of order is placed,
  • And the 50% balance payment when all the merchandise are ready to ship.
  • Full payment required for all purchase order with total amount less than USD$ 2,000.
  • Please email or fax us your bank transfer’s receipt in order that we can monitor the status of your transfer.
  • We will start to process your order once we have received your payment at our bank account.

3. Minimum Order

  • Minimum order will applicable and will be differ for every item.
  • Accessories and Small Items: 30 pcs per design – assorted color possible.
  • Handbags, Sandals, Sarongs: 12 pcs per design per color.
  • Handicrafts: 10 pcs per design
  • There is no minimum order for big items such us furniture or big dimension of woodcarving.

4. Production Time

  • Normally a standard 40ft container takes about 6 up to 8 weeks for production time.
  • Production time depends on the quantity and the complexity of your order.
  • We have some product ready stock – inventory, please contact us for confirmation.
  • Most carvings are made for you when you order them, normal LCL order usually take about 2 weeks.
  • We will keep on informing you with the progress of your order by email and photos.
  • We will send you the copy of Bill of Lading – BL and other related documents by email.

6. Refund – Cancellation

  • When the first deposit is made, no refund or cancellation is possible.
  • We will inform to the customer regarding the balance payment when all merchandise are ready to ship.
  • If there is no balance payment made after 27 days starting from our notification, all order are will be automatically cancelled without any refunds possible.

7. Delivery – Shipping

  • Airfreight will take about 3 up to 7 working days to reach your address.
  • We normally using Couriers service: FedEx, UPS, DHL, Postal Office, Air Cargo, etc.
  • Sea Freight will take about 4 – 8 weeks depending to destinations.

8. Damaged merchandise

  • Firstly, we will help you with the insurance coverage.
  • If the damaged caused by us, we will refund the amount of damaged as a new credit for your next order.
  • We will always do our best to all of our valued customer.